JSL offers a Client Helpline, manned by a team of qualified professionals who are available to help customers with their requests, whether they be a bus passenger, a citizen seeking information about urban cleaning or a company outsourcing its vehicle fleet.

In the case of fleet outsourcing, the Helpline can, among other things, arrange courtesy cars, and provide all the necessary information available, including local service stations, mechanic’s workshops and authorized tow-truck operators. This unit answers directly to the executive board, in order to streamline the decision making process on action that needs to be taken.

The Client Helpline operates in two formats:

• Active:
Performs client surveys, by telephone and/or e-mail.

• Passive:
Receives contacts and information on monitoring and actions.
As a result, measures are taken with a view to improving the services provided to the client.